Cranstons Purveyors of Fine Foods, Cumberland Sausage & Meats Since 1914

Privacy policy and information on cookies

This privacy policy sets out how Cranstons Quality Butchers uses and protects any information that you give them when you use this website, or place orders via their telephone ordering system.

Cranstons is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Cranstons may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2012.

Security and payment transactions

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Secure credit card and payment authorisation is handled by our payment provider, Sage Pay.

Information we collect to complete your order

If you place an order through our site, you will be required to provide contact, billing and payment information.

We do not have access to your card details when you complete an online order. This is processed through Sage Pay, a secure third party server.

Although we have access to your card details when you place an order by telephone, we do not retain any card details following processing of the order.

Other information that we may collect from you and how we use it

We do not sell any information to third parties, nor do we currently use collected information for marketing purposes. In the event that this changes, we will amend this privacy policy immediately.

We collect and process information about how you use our site via Google Analytics. This enables us to tailor our side to your needs. Please see the sections below titled, 'How we use cookies, and 'Cookies set by Google Analytics, for further information.

How we use cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Our site uses cookies to remember useful information which allows features such as our online shop and ordering system to work properly.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. They do not give us access to your computer or any information about you, other than the data you choose to share with us.

We use 'Google Analytics, to help us analyse data about web page traffic and improve our website in order to tailor it to your needs. We may use this data to analyse trends and statistics to improve your online experience. We only use this information for statistical analysis purposes and do not pass it on to any third parties.

Our site cannot determine personal details such as your e-mail address unless you choose to submit them, for instance via an online order.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them. The browser you are using should have specific instructions on how to control the acceptance of cookies, and also how to delete unwanted cookies from your hard drive.

Disabling cookies may prevent you from taking full advantage of the website. For example, to order products from our online shop, you need to have cookies enabled (if you don,t wish to enable cookies, you,ll still be able to browse the site and use it for research purposes).

Cookies set by Google Analytics

__utma (expires 2 years from set/update): This cookie is typically written to your browser upon your first visit to the site from your browser. If the cookie has been deleted by the browser, and the browser subsequently visits our site, a new __utma cookie is written. This cookie is used to determine unique visitors to our site and it is updated with each page view.

__utmb (expires 30 minutes from set/update): This cookie is used to establish and continue a user session with our site. When you view a page on our site, Google Analytics attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as your activity continues within 30-minute intervals. This cookie expires when you pause on a page on our site for longer than 30 minutes.

__utmz (expires 6 months from set/update): This cookie stores the type of referral used by you to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic and page navigation within our site. The cookie is updated with each page view to our site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data protection and controlling your personal information

You may choose to restrict the collection or use of your personal information by writing to us at Cranstons Quality Butchers Ltd., Ullswater Road, Penrith CA11 7EH, or by emailing us at enquiries@cranstons.net

Additionally, if you have previously subscribed to our web mails or similar promotional information, you may unsubscribe via the same contact details.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Changes to our privacy policy

This privacy policy may occasionally be updated or amended, therefore we advise you to revisit this page regularly. This privacy policy was last reviewed on 6th June 2012.

Contact information

If you have any questions or concerns about this privacy policy, please email us at enquiries@cranstons.net

Limitations on liability

In no event will Cranstons Quality Butchers Ltd. or any party involved in creating, producing or delivering this site or its products or services be liable in any manner whatsoever for any incidental, consequential, indirect, special or punitive damages arising out of your access, use, or inability to use the site, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure (including loss of profits, loss of business or data, business interruption or damages that result from inaccuracy of the information or inconvenience, delay, or loss of use of the site).

The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if Cranstons Quality Butchers Ltd. or any other connected party has been advised of the possibility of such damages.